01
Return window
You have 14 days from the date your order is delivered to request a return. Returns sent without contacting us first may not be accepted.
Returns & refunds
A simple, fair return process.
We want you to be confident in your order. Read the policy below before starting a return.
14
Days to request a return
Original
Condition required
Customer
Pays standard return shipping
02
Return requirements
To qualify for a return, the item must be:
- Unworn, unwashed and unused
- In its original condition with tags attached
- Returned with its original packaging when possible
- Accompanied by an order number or proof of purchase
03
Return shipping
Customers are responsible for return shipping costs for standard returns, including size, color or change-of-mind returns.
We recommend using a trackable shipping service. Mercy is not responsible for return packages lost in transit.
04
Damaged or incorrect items
If your order arrives damaged, defective or different from what you ordered, contact us as soon as possible with your order number and clear photos.
If the issue is confirmed, Mercy will cover the return shipping and provide an appropriate replacement or refund.
05
Refunds
Once your return is received and inspected, we will notify you whether your refund was approved.
Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the order arrived damaged, defective or incorrect.
After a refund is issued, your bank or card provider may need additional time to post it to your account.
06
Exchanges and exclusions
For a different size or color, contact us before returning your item. Exchange availability is not guaranteed.
Gift cards, items marked final sale, and items that have been worn, washed, altered or damaged after delivery cannot be returned.
Start a return